[ad_1]
Following the announcement this morning that Icelandic LCC WOW AIR has ceased operation and that all flights have been cancelled, the airline has announced some information for affected travellers:
How will I reach my destination / get home?
Passengers are advised to check available flights with other airlines. Norwegian, easyJet and Wizz Air have already announced ‘rescue fares’ to assist stranded passengers and other airlines may soon offer these flights at a reduced rate.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.
Up-to-date information
This announcement will be published and continuously updated on the following channels:
General information about passenger rights can be found at icetra.is
[ad_2]
Source link