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Skift Take
In this video from Skift Loyalty Summit, we hear from Frederic Lalonde, CEO and co-founder at Hopper, and Matt Knise, managing vice president of U.S. Card at Capital One, about how the two companies are working together to enable a smarter travel booking and loyalty experience for customers.
In this video:
- The partnership: An overview of Hopper and Capital One Travel’s new partnership, which is set to bring Hopper’s suite of fintech products and travel inventory to Capital One cardholders to ensure that they have access to the most advanced and data-driven travel booking experience available.
- What loyalty looks like now: A discussion on the changing face of loyalty in the post-pandemic era and why companies must innovate through new technologies and adapt to shifting customer needs.
- Future-forward fintech offerings: A glance at how Hopper and Capital One leverage cutting-edge fintech to create data-driven opportunities for new customer engagement, including next-level rewards and booking flexibility.
In the face of shifting traveler behavior and new customer demands, brands and operators have had to rethink the way they approach loyalty — especially in the business sector. Hopper recently joined forces with Capital One Travel to lead the way when it comes to innovation around booking and loyalty to help deliver a more seamless end-to-end experience for their customer base.
In this video from Skift Loyalty Summit, Frederic Lalonde, CEO and co-founder at Hopper, and Matt Knise, managing vice president of U.S. Card at Capital One, chat with Darren Frei, SkiftX’s branded content editor, about Hopper and Capital One Travel’s new partnership, the changing face of loyalty in today’s new travel era, and other shared opportunities for innovation, product offerings, and new client uptake in a constantly transforming marketplace.
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